"May I have your name, please?"
The vast majorities of the clients are receiving or are waiting for government assistance. Some are transients. Others are families whose resources ran out. Most are the people who have nowhere else to turn. In addition, thousands of calls come from the vast network of community organizations reaching out to help their unfortunate neighbors of the community.
Two important functions of the staff are information and /or referral to other community agencies in order to prevent the crisis occurring again. |